QuikSim eSIM - Frequently Asked Questions (FAQ)
Find instant answers to common eSIM queries for travelers and digital nomads.
Frequently Asked Questions
What is eSIM?
An eSIM is a digital SIM that allows you to activate a mobile plan without a physical SIM card. It is embedded directly into your device and can be easily configured to work with different carriers.
How do I know if my device is eSIM compatible?
Most modern smartphones, tablets, and smartwatches support eSIM, including iPhone XS and newer, Google Pixel 3 and newer, and many recent Samsung devices. You can confirm compatibility through your device settings or the manufacturer’s website.
How much time does it take to activate eSIM?
eSIM activation takes only a few minutes. After purchasing your plan, you will receive a QR code that you can scan to complete a quick and simple setup.
Can I use my eSIM in multiple countries?
Yes, our eSIM plans work across multiple countries, and you can switch between regional plans while traveling. Please refer to our coverage map for country availability.
What happens to my regular SIM when I use an eSIM?
You can use both a physical SIM and an eSIM at the same time. This allows you to keep your regular number active while using eSIM for data abroad.
Can I use my eSIM across multiple devices?
No, each eSIM is tied to a single device. However, you can purchase separate eSIM plans for different devices under the same account.
What happens if I delete my eSIM profile?
If you delete your eSIM profile, your plan will be deactivated. In such cases, you can contact support with your order details to request a reissue.
Do eSIMs work for calls and texts?
Our travel eSIMs are data only. For calls and messages, you can use apps like WhatsApp or keep your primary SIM active.
Can I top-up my eSIM data?
Yes, most plans support top ups. You can log in to your account and purchase additional data anytime before or during your trip.
Is there any difference in speed compared to physical SIM?
No, eSIMs deliver the same 4G, LTE, and 5G speeds as physical SIMs, depending on the network provider.
How do I switch between eSIM profiles?
Go to your device settings, then Cellular or Mobile settings, and select eSIM. From there, you can switch profiles or set a primary data plan.
What is your refund policy?
Unused eSIMs are eligible for a full refund within 48 Hours. Once the eSIM has been scanned or activated, it cannot be refunded, though transfers may be allowed in some cases.
What to Do If You Don’t Receive the QR Code?
If you do not receive your QR code, please email support@quiksim.net with your name, email, phone number, and order ID. Our support team will assist you.
Can I top up or extend my eSIM?
Yes, you can top up, renew, or change your eSIM plan and coverage through our website or app anytime.
Connect With Us
View our compatibility list • Read more about activation steps • See all available destinations
Still have questions? Contact us anytime – our support team is available 24/7.